Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we got a detail wrong? This page explains the best way to reach illinoisisbroke.com and what we can (and can't) help with.
What we can help with
Best Online Casinos is an independent research and review site covering online casinos available to US players. We're not a casino ourselves, and we don't process deposits, withdrawals or bonus claims. That means we're well placed to help with some things, and not others.
- Corrections or updates to information on our site — bonus terms, ratings, or details that have changed since publication
- Questions about how we research and rank the casinos featured on our pages
- Feedback on our Non Gamstop Casinos UK 2026 coverage, our Responsible Gambling page, or any other content
- General enquiries about illinoisisbroke.com, including how we're funded and how we choose what to cover — more on that on our About Us page
- Reports of broken links, outdated offers, or anything that reads as inaccurate
What we can't help with
Because we don't operate any casino ourselves, there are things that need to go directly to the operator or to a support service instead:
- Account issues — logins, deposits, withdrawals, verification (KYC) or closed accounts belong with the casino's own customer support team, not with us
- Bonus disputes — if a wagering requirement, expiry date or withdrawal cap on an offer like those from Raging Bull or Ignition looks different from what was advertised, the casino's support desk is the right first stop, since illinoisisbroke.com has no access to player accounts
- Payment problems — delayed withdrawals, declined deposits or fees on methods such as ACH transfers, debit cards, e-wallets or crypto need to be raised with the casino or your bank
- Gambling harm — if gambling is affecting your finances or wellbeing, please see our Responsible Gambling page for self-exclusion options and support services rather than waiting on an email reply from us
Before you write in
A few checks can save time on both sides:
- Read the bonus terms on the casino's own site before assuming a figure like a 300% match or a free-spins count is wrong — headline offers such as those listed on this page always come with wagering requirements, maximum bets and expiry dates attached
- Confirm the casino you're asking about is one we actually cover — we only review, rate and link the operators listed on our site, working from the same research each time
- Check the date on the page — offers, licensing details and RTP figures can change, and our "updated" badge shows when a page was last reviewed
- If your query concerns a specific state's rules on eligibility or legal gambling age, note that these vary, since availability of real-money online casino play depends on local law
How we handle what you tell us
We read every message that comes in, though as an independent site we can't guarantee an instant reply to every enquiry. Corrections are prioritised, since accuracy is the whole point of a comparison site — if we've misstated a bonus term, a licence detail, or an RTP figure, we want to know and we'll fix it. We won't ask for account passwords, deposit confirmations or other sensitive account details; that kind of information should only ever go to the licensed casino itself, over an encrypted connection.
A note on independence
Best Online Casinos may earn a commission when a reader signs up with a casino through a link on our site. That relationship doesn't change how we rank or review anything, including how we respond to feedback — a correction that makes an operator look worse gets published the same as one that doesn't. If you think a rating or a write-up has been influenced by anything other than the facts, that's exactly the kind of message worth sending.
Looking for something specific?
If your question is really about how online casinos work in general — licensing, RTP, payment methods, or setting limits — you may find the answer faster on our existing pages than by waiting for a reply. Our Responsible Gambling page covers deposit limits, self-exclusion and where to find support services, while our About Us page explains how we research and rate the sites we cover. For readers asking about options outside the standard US-licensed market, our Non Gamstop Casinos UK 2026 guide addresses a related but separate question for a different audience.